Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bsmith2
Level 7

How to set up wifi on roku without remote?

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Hi, 

I was wondering if there was any way to setup the wifi connection without the remote. I have a 3500x streaming stick and no remote, which stopped working and I tried all the troubleshooting already but the remote is DEAD. I have the phone app for the remote but since it only works with the wifi connection on the roku I cant use that either. I just need to get in to apply new wifi info. Any ideas or am I just s.o.l? 

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Roku Employee
Roku Employee

Re: How to set up wifi on roku without remote?

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@Bsmith2 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Tivoburkee
Level 16

Re: How to set up wifi on roku without remote?

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Sorry, but the absolutely no way without a remote. And there is absolutely no more replacement remotes for 3500x stick, ever.

Edmund
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Roku Employee
Roku Employee

Re: How to set up wifi on roku without remote?

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@Bsmith2 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. Meanwhile you can use the free Roku mobile app as a replacement remote control.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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sroberts36
Level 7

Re: How to set up wifi on roku without remote?

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I have a Roku 3500   the purple stick

how can i set it up without a remote?

 Thanks  Stephanie

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