Yes, reinserting the same batteries did not work. They were drained. I also have the Roku stick plugged into a wall outlet - whether that makes any difference or not I have no idea. But the remote drains batteries at an alarming pace. As soon as I can afford it, I will replace this stick with a different Roku device - NOT another stick. This is a shame! I'm 81 years old, have used Roku for years, and this is the first problem I've experienced with any Roku product.
I am so disgusted with ROKU!! I have replaced batteries every week in this **bleep**ty remote & I can't afford it any more!! You people suck! Your company should be investigating this issue & offering free remote replacements to everyone!!! This is BULL**bleep**!!!!!!
This could be my situation. I have 3 Roku TVs and another outdoor TV that does not have this issue. The difference is that I unplug the Roku stick for this TV. Maybe the remote is searching for the stick for days on end. it seems everytime I use the portable TV on our back deck, i need new batteries. Ugh.
Battery life will vary based on usage. For normal use, the remote batteries may last two months or longer. Does your Roku remote support private listening? This may also be one factor for the battery drain.
Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About or at the back of the player itself. I'll be able to assist you further from there.
Thanks for the info on warranty. Are you suggesting that my battery issue is a remote hardware problem? I had heard there was a software update. I mostly want to know if you think a new remote fixes the battery drain issue.