I've performed the procedure you specified, and the firmware version shows the correct, updated version. However, my remote is model RC399 (not RC404). Would that difference account for the different results? If so, would a replacement be warranted?
My remote suddenly began draining batteries. I finally figured out that my children added streaming apps to see what they had to offer. I deleted all apps except the ones I use regularly and my remote batteries last 3 months again. It is easy to add apps when you need them but remove them if you don't use them regularly. Not sure which app caused the problem but I'm told that they are looking for updates and some are constantly updating in the background.
I am having the same issue. We have to replace batteries every few days. Spending a fortune in batteries and is very frustrating. We have had the remote for awhile now and this issue is relatively new. How can I get it fixed?
I followed your instructions to do the system restart and the device didn't update. To verify I went to the system update and it has last checked; feb 27 7:07pm and last update as dec 27 2:26pm. It also shows the software version as 9.4.0 and build 4200. I have had to replace the batteries 3 times since I got the stick at christmas time.