Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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rjabend
Level 9

Re: Roku replacement remote

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@MooseLips wrote:

Ok both my sticks finally updated to 4092 just a little while ago after another reboot so maybe it's taking some time to get to everyone. Will report back in a few days. 

Fingers crossed. This has been so GD annoying!!!


I would say GD ridiculous. I have over a dozen emails from Roku over several weeks saying they are looking into it. Very frustrating and I have gone through 5 sets of batteries.
 

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ZA
Level 8

Re: Roku replacement remote

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I am now on 4092 on the remote. Will report the results in a week. Fresh set of batteries at 100%. 

 

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pennsy
Level 8

Re: Roku replacement remote

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One of mine went to 4092 also. One still showing something different. New batteries in both and watching them daily. So far so good. KOW

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WDGM26
Level 7

Re: Roku replacement remote

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Sorry Please ignore. I see the version in a previous post. I'm experiencing the same issues with my remote. Can you provide the version # that has the fix.

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companyinvestor
Level 8

Re: Roku replacement remote

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Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.

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rjabend
Level 9

Re: Roku replacement remote

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@companyinvestor wrote:

Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.



@companyinvestor wrote:

Thank you ROKU for releasing a firmware fix for the remote.  Having led product development for several world class consumer electronics companies for many years, software is always a great fix when combined with over the air (OTA) hardware updates.  I understand the frustration of all the users on this forum, including myself, for the time taken to release the fix.  However, please note that ROKU had to find a solution to problem, conduct extensive testing (SQA) on every probable user configuration to avoid releasing a flawed fix, bundle the solution and post the release.  This takes time to complete correctly and avoid creating new problems which is very easy to do in a multi-use scenario consumer environment.

The fix appears to have solved my remote battery drain problem.


Had a thorough firmware update checkout been conducted, this problem would have been caught. Checking remote current draw ain't rocket science.

MooseLips
Level 8

Re: Roku replacement remote

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Well initial results are not good here with the 4092 firmware. The one plugged into the TV USB dropped 4% overnight and the one plugged into the wall socket dropped 2%. Will give it a few more days and report back again. But I have a bad feeling this hasn't fixed a thing.

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rjabend
Level 9

Re: Roku replacement remote

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Too early to tell, but it may be working. Its a little strange, but my remote battery percentages have actually increased on the readout for my 2 TVs since the firmware upgrade. 

SRQtech
Level 9

Re: Roku replacement remote

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@rjabend 

I noticed the same thing with mine after the upgrade. Battery level went up 2-3%. I hope the "fix" isn't just a manipulation of the percentage shown.

I'm still hoping that Roku will come out with a formal public announcement of exactly what they "fixed" with this firmware upgrade.

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rjabend
Level 9

Re: Roku replacement remote

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@SRQtech wrote:

@rjabend 

I noticed the same thing with mine after the upgrade. Battery level went up 2-3%. I hope the "fix" isn't just a manipulation of the percentage shown.

I'm still hoping that Roku will come out with a formal public announcement of exactly what they "fixed" with this firmware upgrade.


Just a guess, but I suspect a firmware error left the IR output on for some period of time or all the time. I can't think of anything else that would draw significant current in the internal circuitry.