Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Strega
Level 17

Re: No Remote and New wifi please help!

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If you set the SSID and passphrase of the new Wi-Fi to match the previous Wi-Fi, then it may "just work". (Assuming you haven't factory reset the Roku and lost that info.)  Otherwise, get a remote.  The Express can use an IR remote, So Roku's most basic remote as well as universal/generic remotes that claim to support Roku should work.

Orange99
Level 7

Can’t setup Roku remote without WiFi.

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So I’ve ran into a problem I’m sure no one else has. I need to connect my Roku Tv to WiFi so I can link the mobile app but I can’t due to some buttons on my remote not working. I’ve thought of getting a new remote but I’ve found out in order for you to link a new remote you NEED WIFI.  Any suggestions? 

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renojim
Community Streaming Expert

Re: Can’t setup Roku remote without WiFi.

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You don't need Wi-Fi for the remote to work and as long as your Roku device isn't a stick that plugs directly into the TV without an HDMI cable you can get away with a cheap universal remote as long as it supports Roku.  Roku voice remotes use Wi-Fi direct which, as the name implies, is a direct connection from the remote to the Roku device without the need for being connected to your Wi-Fi.

Roku Community Streaming Expert

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pamscruises
Level 7

Re: No wifi + no remote = no television

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You keep reply the same thing about the remote.  We have a Roku TV that we have lost the Remote.  How do we buy another one.  Our TV is a Roku TV that the remote was lost.  We can not use this TV with out the Remote.  You can not call anyone at Roku.  We will certainly will not buy another Roku TV since you can not talk to a human about any problems and now our TV is useless.  Please someone help us.  

Thanks

Pamscruises 

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RokuMary-F
Roku Employee
Roku Employee

Re: No wifi + no remote = no television

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Hi @pamscruises,

Thanks for posting in the Roku Community!

I understand that you lost your Roku remote for your Roku TV. In this case, we recommend contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv 

We appreciate your patience with this matter!

Best regards,
Mary

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SammyC260
Level 7

Don’t have a remote for new device

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I have a roku device that has to plug into a tv via hdmi. not a roku tv. I have yet to set this up on my new network since i moved, and I do not have a remote since I have a smartphone. Since the device is not on wifi, it will not allow me to connect to it, to use the remote. And since i don’t have the remote, I can’t go to the settings on the tv. Is there anyway around this???

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atc98092
Community Streaming Expert

Re: Don’t have a remote for new device

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No, there's no way around it. You have to have a remote to connect the Roku to the network before you can use the app on your phone.

Now even worse potential news: if your Roku is the purple Stick (plugs directly into the TV without a cable), you can no longer get a new remote from Roku. And while you might find a remote on eBay, it would likely cost almost as much as buying a brand new Roku which will work far better than an old Stick.

If it's a black Stick, a new remote is available for $20. If it's a Roku that uses an HDMI cable to connect to the TV, then you can use an inexpensive universal IR remote (many under $10) that supports Roku IR codes. But no version of the Roku Stick (again, if it connects to the TV without a cable) supports IR remotes. 

Dan

Roku Community Streaming Expert

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TexOkie
Level 7

Re: Don’t have a remote for new device

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Or for about $50 you can go by your local Walmart and pick up a Roku Ultra LT that has a wireless and an Ethernet connection. If your router is close to your TV, you can hard wire it in and forget all those wireless headaches. It also comes with the nice voice remote that has the earbuds. It’s the best Roku deal out there. Plus there is a $5 Vudu coupon in the box to sweeten the deal. 

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Laurenahan
Level 7

Re: Connecting to wifi without remote

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BRAVO! option 3 is brilliant! 👏 

We are up in the mountains and forgot the remote. We followed your steps and SUCCESS!

Thank you for sharing this.  We will be watching movies and toasting spiked hot chocolate to makaiguy!

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Magnolia14
Level 7

Re: Connecting to wifi without remote

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Can it be done with a TCL RokuTV Model #49S325? 

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