Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Poodle234
Level 7

How do I wake my tv and get it to turn back on?

I have the hisense Roku tv. We were watching tv and it all of a sudden turned off. When I got onto the Roku mobile app to turn it back on it says to “wake” my device. I’ve tried it several times and it gives me an error message and says to make sure my tv us plugged in and on the network (which it is). We cannot get the tv to turn back on and out of sleep mode. We’ve tried buying actual remotes and programming them and nothing it working. The tv has a red dot at the bottom so I know it has power. I’ve reset my WiFi and phones and I cannot figure this out. 

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5 REPLIES 5\
DBDukes
Community Streaming Expert

Re: How do I wake my tv and get it to turn back on?


@Poodle234 wrote:

I have the hisense Roku tv. We were watching tv and it all of a sudden turned off. When I got onto the Roku mobile app to turn it back on it says to “wake” my device. I’ve tried it several times and it gives me an error message and says to make sure my tv us plugged in and on the network (which it is). We cannot get the tv to turn back on and out of sleep mode. We’ve tried buying actual remotes and programming them and nothing it working. The tv has a red dot at the bottom so I know it has power. I’ve reset my WiFi and phones and I cannot figure this out. 


Are you sure the remote you purchased works with Roku TV? Not all Roku remotes work with Roku TV, particularly the IR remotes.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Poodle234
Level 7

Re: How do I wake my tv and get it to turn back on?

Yes, the box said it was preprogrammed for Roku TVs. 

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AvsGunnar
Community Streaming Expert

Re: How do I wake my tv and get it to turn back on?

@Poodle234 

Tru unplugging the RokuTV for a few minutes.  After you plug it back it, look for a physical button on the TV to turn it back on. (May need to press and hold it for a few seconds).  I think the Hisense power/menu button is on the left or middle underside of the TV.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
randy10
Level 7

Re: How do I wake my tv and get it to turn back on?

I have no picture and no sound, just simply black screen, not even a menu???

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RokuKariza-D
Roku Employee
Roku Employee

Re: How do I wake my tv and get it to turn back on?

Hey @nh_handyman

Thanks for the post.

These are the most common reasons you may not see the picture on your TV:

  1. You have the wrong input (source) selected on your TV
    • Make sure you select the input (sometimes referred to as source) that matches the one to which you have the Roku player connected.
  2. The video cable is not connected properly or the cable is faulty
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
  3. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  4. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

Let us know how it goes!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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