Remotes & Accessories

[dragon777]

I am a new subscriber to Roku.   It installed successfully.   And I had sound.   I wanted to adjust volume.   I went to audio and selected HIGH.    Maybe I hit another button by mistake, but my audio is set on HIGH.   There is probably a simply setting I am unaware of where I can just hit "on" to turn my audio back on.

[atc98092]

A Roku player (not a Roku TV) has no volume control. What you probably set is the level of the beeps the Roku makes when you press a remote button. It's labeled Menu volume under Settings/Audio. But that doesn't change the audio of any other sound that comes from the Roku. You use your TV volume control for that. 

By the way, there is no subscription to use a Roku. Yes, there are channels that require a subscription, but not for the Roku itself, or for a Roku user account. I mention that because scammers trick people into thinking they have to pay a subscription fee for your Roku, which is not true. So I hope you didn't mean you are paying a subscription for your Roku.

[dragon777]

Thanks Dan, but still no success.   This is probably something so simple.   I adjusted the volume on my TV....but it does not seem to impact anything.   Maybe it would impact my sound if I could get it to go on.  But still no sound whatsoever.  Any further suggestions?

[Tivoburkee]

What is the name and model number of your roku? Is it a Roku tv, a Roku stick, or a Roku console? 

[dragon777]

I am guessing it is a ROKU TV.   Doesn't seem to say anywhere that I can see.

Also, is there a ROKU Paid Tech Support?    I am willing to pay to get this thing working.

[Tivoburkee]

Its an actual TV? With a screen? You can't hold it in one hand? 

[atc98092]

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@dragon777 wrote:

Thanks Dan, but still no success.   This is probably something so simple.   I adjusted the volume on my TV....but it does not seem to impact anything.   Maybe it would impact my sound if I could get it to go on.  But still no sound whatsoever.  Any further suggestions?

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SO it is the sound you're hearing from the TV speakers from something that is playing on the Roku, right? Again, a Roku player (Stick or box) has no internal volume control. Some of the newest Roku players have a remote with a volume control on the side, but all that does is control the volume of the TV and requires configuration to work with your TV.

Do you have a soundbar or AV receiver that is controlling your sound?

[atc98092]

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@dragon777 wrote:

I am guessing it is a ROKU TV.   Doesn't seem to say anywhere that I can see.

Also, is there a ROKU Paid Tech Support?    I am willing to pay to get this thing working.

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OK, if it's a Roku TV, use the volume buttons on the remote to turn the sound up and down. Most likely the remote is IR based, so the remote has to be able to see the receiver window on the TV. Those are usually in the bottom left corner of the TV, but could vary. Make sure the remote has a clear line to the TV.

No, Roku offers no paid support. And any place you find online offering support is likely a scam site, so I wouldn't trust any of them.

[dragon777]

I tried using the controls on the top of my TV.   The volume level button enables me to move the "volume" up and down, but still no sound.   There is no "mute" button that I can find, and my old remote doesn't do anything.   This is very frustrating for this "old man."   LOL.

[Tivoburkee]

If its a true Roku tv, try the following:

With roku remote hit HOME key> scroll up to settings> system> scroll down to Advanced system settins> Factory reset> click reset audio & picture settings> follow prompts