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Spidey4923
Newbie
‎07-23-2020 11:08 PM

How do I replace the bad remote I was sent?

 
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4 REPLIES 4
boogernose
Roku Guru
‎07-24-2020 01:17 AM

Re: How do I replace the bad remote I was sent?

No Body in your post means you figured it out.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Retired Moderator
‎07-24-2020 03:25 PM

Re: How do I replace the bad remote I was sent?

@Spidey4923 

Thanks for the post.

Can you please clarify the issue that you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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rexc77
Newbie
‎12-29-2022 08:12 AM

Re: How do I replace the bad remote I was sent?

The remote for the Roku Ultra I got 3 months ago has started working part time. Sometimes it will turn on everything and work fine. Lately it will not increase or decrease the sound. It has a full charge, but if I plug in the charger the remote starts working. After I unplug the charger (maybe one minute) it will still work for a few minutes, if I continue to watch TV it will stop working again. sometimes when I hit the power button it will not come on, until I hit some of the other buttons. 

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makaiguy
Community Streaming Expert
‎12-29-2022 08:36 AM

Re: How do I replace the bad remote I was sent?

@rexc77-

Roku warranty claim instructions: https://support.roku.com/article/208757058

Note that remotes do not have serial numbers.  When serial number is requested, Roku suggests you enter the serial number for the Roku unit you are using the remote with.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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