Roku Community

711garciamaria · ‎05-22-2020

Which replacement control will work with my device? It suddenly disconnected from the internet so I looked up instructions to get it to reconnect & reset was an option so I tried that problem is I've been using roku control on my phone so now I can't set it up again without the actual control.

Tivoburkee · ‎05-22-2020

A black stick? That makes it either 3600 or 3800? You need a wifi remote, the $19.99 voice remote first listed here:

https://www.roku.com/products/accessories/player

If you want it sooner go to walmart or best buy and buy the same remote for $19.88 at Walmart and its $29.99 at BB. Its a true Roku remote, model is RC-AL7R.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Tivoburkee · ‎05-22-2020

You post the name and model number of the roku. Is it a purple stick?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

711garciamaria · ‎05-22-2020

No it is black. I'm not sure where to find any of that info all I see is the serial number.

Tivoburkee · ‎05-22-2020

A black stick? That makes it either 3600 or 3800? You need a wifi remote, the $19.99 voice remote first listed here:

https://www.roku.com/products/accessories/player

If you want it sooner go to walmart or best buy and buy the same remote for $19.88 at Walmart and its $29.99 at BB. Its a true Roku remote, model is RC-AL7R.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

Roku Community

Remotes & Accessories

How do I know?

Re: How do I know?

Re: How do I know?

Re: How do I know?

Re: How do I know?