Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
TeeM
Level 7

How can I find a serial number on a Roku voice remote ??

I bought a Roku voice remote in February and it just died. It’s under warranty and I’d like a replacement but I’m having trouble finding the serial number on the remote. 
Can someone help me out ?

0 Kudos
6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: How can I find a serial number on a Roku voice remote ??

@TeeM

Thanks for the post.

From whom did you purchase the remote from? Did you buy the remote from a retail store or from the Roku website?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
nc2nj
Level 7

Re: How can I find a serial number on a Roku voice remote ??

I have the exact same issue. Bought the Roku voice remote RCAL7R from Amazon.com in Feb this year. The Remote stopped working a couple of days back and the pairing LED does not blink (it used to do before) so the remote looks dead. I need the serial number to file for warranty support. How do I find the serial number? It is not there in the package box or remote anywhere. 

Also, I removed the remote from the TV to see if that helps with new pairing, so don't know how to get the serial number that way either.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: How can I find a serial number on a Roku voice remote ??

Roku remotes do not have serial numbers. Call amazon, they have record of your purchase, I'm sure they'll replace it if you asked. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Larrywol71
Level 7

Re: How can I find a serial number on a Roku voice remote ??

I bought a Roku voice remote in December 2021  and it just died. It’s under warranty and I’d like a replacement but I’m having trouble finding the serial number on the remote. 
Can someone help me out ? I bought from Walmart

0 Kudos
HDMIGuy
Level 13

Re: How can I find a serial number on a Roku voice remote ??

Look at post right before your post.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: How can I find a serial number on a Roku voice remote ??

@Larrywol71 

Put in the serial number of the roku device its paired to. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos