Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

I purchased a basic Roku streaming stick in 2016. The remote no longer works.  I have followed the troubleshooting advice but it continues not to work.  I have sent numerous messages on this site asking where i can purchase a replacement remote, but no one replied.  I purchased a remote on Amazon but i think it was fake, needless to say it does not work.  This site does not sell point anywhere replacement remotes either.  Please, please, please does anyone know where i can get one?  Many thanks

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5 Replies
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Level 19

Re: How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

What is model number of the stick? Is it purple? We need more info then what you have given. 

Edmund
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Level 7

Re: How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

Thank you for replying.  Yes it is purple

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Level 19

Re: How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

Then sorry there is no replacement remote available anymore for the 3500 stick. It was an one off remote that only worked on that model subsequent models used a different frequency. A new remote if available would cost $20, where you can buy brand new roku and remote for $30. 3500 stick will not get any of the new channels like disney+ and appletv anyways. 

Edmund
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Level 7

Re: How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

Ok thank you.  Considering how many problems i have had with Roku.  I will look at a different company who does a one off payment streaming service/stick.  thanks again

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Roku Employee
Roku Employee

Re: How and where do i purchase a replacement, point anywhere, remote for a Roku stick?

@GPfirst 

Thanks for the inquiry.

We no longer offer a replacement remote for the Roku Streaming Stick model 3500. However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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