Remotes & Accessories

[tomsr]

Hi   My old remote stopped working for the most part, so i just got a replacement remote how do i get it to work the roku?  for the ROKU REPLACEMENT REMOTE MODEL 9026000069 FOR ROKU S/N 11A18P029245  Thanks

[Tivoburkee]

Those numbers are worthless to anyone trying to help you. What we need is the type of roku you have, Roku tv, Roku Stick, Roku console, or Roku Soundbar? If its a Roku stick is it purple? We need names like express, premiere, Roku 1, Roku 2 and so forth. And the remote model number, RC? Look in the battery compartment. Is there a button in the battery compartment? 

[renojim]

If my data is correct it's a Roku 2 HD model 3000X.  I don't know anything about the remote.

[Tivoburkee]

If that's true only the roku simple IR remote will work, and it should just work there is nothing to program, so if it doesn't work it might just be the roku itself isn't working or accepting remote commands anymore. 

[tomsr]

OK, I FOUND OUT WHAT THE PROBLEM IS, THE NEW REMOTE DOES NOT HAVE A WORKING INFRARED LIGHT. I TESTED IT WITH MY CELL PHONE CAMERA, THERE WAS NO LIGHT COMING OUT OF IT. SEEKING A REFUND NOW, BUT STILL IN NEED OF THIS REMOTE >>>>REMOTE MODEL 9026000069 FOR ROKU S/N 11A18P029245.  ANYONE KNOW WHERE I CAN GET IT, DOES ROKU THEMSELVES STILL SELL THIS MODEL? 

[RokuDanny-R]

@tomsr 

Thanks for the post.

If you need a simple IR remote, you can purchase a Simple Remote from our Products page here: https://www.roku.com/products/accessories/player

Thanks,
Danny

[tomsr]

Thanks Danny but i already looked at the site but i dont see my remote on there, would they still work on a standard ir?