Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Audash05
Level 7

Hisense roku TV unresponsive to remote

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My TV is continuously scrolling and unresponsive to the remote. I have tried unplugging the TV and changing the batteries in the remote. Please advise. 

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1 Solution

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RokuMary-F
Roku Employee
Roku Employee

Re: Hisense roku TV unresponsive to remote

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Hi @Audash05,

Thanks for posting in the Roku Community!

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

If the issue still persists and needs a remote replacement for a Roku TV, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Mary

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2 REPLIES 2\
RokuMary-F
Roku Employee
Roku Employee

Re: Hisense roku TV unresponsive to remote

Jump to solution

Hi @Audash05,

Thanks for posting in the Roku Community!

Have you tried running the steps on this link to get your remote back up and running? http://go.roku.com/remotehelp

If the issue still persists and needs a remote replacement for a Roku TV, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can reach them here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

Thanks,
Mary

Audash05
Level 7

Re: Hisense roku TV unresponsive to remote

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I did try everything. It's been a few hours now and it seems to have fixed itself. No idea what was going on. Thank you!

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