Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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HelpWithPair
Level 7

Help with Pairing of Enhanced Remote Control

I need help with pairing of the Enhanced Remote Control with my Roku Ultra.

I purchased two Roku Ultra units. Both units will not pair with the included Enhanced Remote Control. I've called tech support and they sent me out two brand new replacement units. The new units will not pair either. I'm not sure what to do. I follow the instructions holding down the button for 3 seconds, and the screen just shows "Roku Enhanced Remote pairing... with the circle spinning clock-wise.

The units are not connected to any WiFi network. I work in an office and have several WiFi networks. I do see that the Roku Ultra creates its own WiFi Network "DIRECT-roku-188-A9BC6D" but again the remote will never connect.

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