Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Help me with Missing AWR ?!

Roku needs Customer Service Tech Support phone numbers to help with solving Roku Problems. I read and too many have sam Missing Advanced WIreless Receiver problem and want to fix it asap or return product back fast enough. Roku Streaming Stick + (3810, 3811 series)  

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5 Replies
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Roku Employee
Roku Employee

Re: Help me with Missing AWR ?!

@deannage 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Help me with Missing AWR ?!

what is a pm and if you can't get anything on the tv with the roku remote because the message of no awr doesn't allow it to move.     I am not techi

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Level 7

Re: Help me with Missing AWR ?!

Don't even know how this operates   just tired of buyinn products and then still can't get them to work even if you conncect properly.  Discusted

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Level 18

Re: Help me with Missing AWR ?!

Click his name, then profile scroll down abit and on the right side there's purple Private Message key.

Edmund
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Level 7

Re: Help me with Missing AWR ?!

Hello, it turned out that AWR I ordered almost a month ago was malfunction and replaced with Roku Ultra. At my work, the office ordered same Roku Streaming Stick+  I knew how to set up. The setting up at my work was very smooth. It means my original Roku Streaming Stick+ I ordered last May was malfunction. Problem Solved !

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