Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jhas
Level 7

Help! Uncontrollable scrolling.

Help! I just purchased a Roku Express, used it for about 2 hours before it started to scroll uncontrollably through channels/settings rather than stopping at the first one when you try to scroll.  Impossible to control.  I've tried rebooting/ changing batteries in the remote. Can anyone help me?  

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: Help! Uncontrollable scrolling.

Sounds like a defective remote.  I'd take it back myself, but you can try strumming the buttons on the remote to try to dislodge a stuck button.

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Clear4you
Level 7

Re: Help! Uncontrollable scrolling.

Unable to stop Roku scrolling for a month now!  TV useless now.  Many months prior had this problem, went to my settings & was temporarily able to fix it...now, scrolls to fast & can't control settings, or viewings!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Help! Uncontrollable scrolling.

@Clear4you

Thanks for the post.

For clarification, are you using a Roku device or a Roku TV? Have you tried checking your remote for any lodged or stuck buttons? When you remove the batteries from your remote do you still see the issue occur?

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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