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Mugsy323
Channel Surfer

Help! Can't go back to prior menu on Disney+.

Last night, I just signed up for Disney+. Whenever I select ANYTHING on the D+ menu, there is no way to go back to the prior menu!

I've tried every button on the remote (Roku Streaming Stick). Exiting D+ and returning simply returns me to the last screen I was on. Even tried "logging out" to Hulu then returning.)

I selected a video and added it to my Watch List, but now there's no way to go back to the Main Menu!

Am I missing something or is D+ not 100% compatible with the Roku remote?

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10 REPLIES 10
RokuDanny-R
Retired Moderator

Re: Help! Can't go back to prior menu on Disney+.

@Mugsy323 

Thanks for the inquiry.

Have you tried to contact Disney+ support directly to inquire further? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp

Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Community Moderator
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Mugsy323
Channel Surfer

Re: Help! Can't go back to prior menu on Disney+.

Disney says there problem is with the Roku app, not their service, saying the circular "Return" button on the remote *should* exit any menu (it does not.) They suggest I remove and reinstall the Disney+ app. I doubt that will fix anything.

The Menu simply needs a "Back" button added to it (my Roku is built into a Hisense Roku TV.)

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Tivoburkee
Community Streaming Expert

Re: Help! Can't go back to prior menu on Disney+.

Disney maintains the disney+ app on all platforms it is on, not roku. 

Edmund
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Help! Can't go back to prior menu on Disney+.


@Mugsy323 wrote:

Disney says there problem is with the Roku app, not their service, saying the circular "Return" button on the remote *should* exit any menu (it does not.) They suggest I remove and reinstall the Disney+ app. I doubt that will fix anything.


It's the Back button that normally exits a menu or screen.  The button with a left-pointing arrow next to the Home button at the top of the remote.  The "circular Return button" is instant replay (when it works).

Roku Community Streaming Expert

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Mugsy323
Channel Surfer

Re: Help! Can't go back to prior menu on Disney+.

Thanks for the reply, but as noted in my original question, I've tried every button on the remote (even the side volume & mute buttons) and nothing exits a menu item once selected. 😞

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Mugsy323
Channel Surfer

Re: Help! Can't go back to prior menu on Disney+.

Quick follow-up:

Opening the remote and cleaning the contacts under the rubber keypads with alcohol & a Q-tip appears to have resolved the problem.

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renojim
Community Streaming Expert

Re: Help! Can't go back to prior menu on Disney+.

Cool!  I was going to ask if the Back button worked on anything.

Roku Community Streaming Expert

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jglasson
Newbie

Re: Help! Can't go back to prior menu on Disney+.

How did you  get the control open to clean contact?

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AvsGunnar
Community Streaming Expert

Re: Help! Can't go back to prior menu on Disney+.

@jglasson 

Depends on the remote.  Some have screws in battery compartment, others don't.

Best way is to watch some videos on Youtube, search "Open Roku Remote".  Plenty of short videos.  

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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