Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Emleyhm
Level 7

Headphone jack will not work

I just bought a brand new Roku enhanced gaming remote and the headphone jack will not work is there anything to do to get it working?

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: Headphone jack will not work

Name and model number of the roku? 

Edmund
Roku Community Streaming Expert

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Emleyhm
Level 7

Re: Headphone jack will not work

Roku premiere model: 3920X

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Tivoburkee
Community Streaming Expert

Re: Headphone jack will not work

Sorry but that model will not work with the headphone on board the remote, the cut off is the premiere plus. 

Edmund
Roku Community Streaming Expert

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I am not a Roku employee.
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