Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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atc98092
Level 21

Re: HDMI

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@mbs1 

Not certain I follow you. HDMI connections are all the same size (other than some PC video cards that have a mini-HDMI port). Are you saying that the extender cable is still too large, as in too long, to fit in the space, or are you referring to the cable not fitting the connection on the TV?

If it's the latter, it sounds like you might be attempting to connect the HDMI cable to a USB port. They are near the same size, but a different shape and perform different functions. You can't connect an HDMI device/cable to a USB port. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Passport
Level 7

Re: HDMI

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I have looked everywhere and cannot find a PM button. Is the PM only available on a computer or am I missing out on my phone?

Thanks

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atc98092
Level 21

Re: HDMI

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Yes, from what I've heard mobile browsers often don't show the PM button. You need to use a computer. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Jimme
Level 7

HDMI cable extension

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No help. Why do I buy products with NO SUPPORT. this issue has been posted YEARS AGO. No solution has been given. 

Your website doesn't acknowledge my serial number,so I can't get the thing plugged in. Why should I go one when you say you'll send one free? 

 

Why should I by ANYTHING OF YOURS. NO SUPPORT 

 

Shove it

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RokuKariza-D
Roku Employee
Roku Employee

Re: HDMI cable extension

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Hi @Jimme,

Thanks for reaching out here in the Community!

Could you send us the model number of your Roku device? It can be viewed by navigating to Settings > System > About or at the back of the player. Also, please make sure you are using zeros and not the letter O when you're inputting your serial number. 

We look forward to your response.

All the best,
Kariza

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1Biffyyy
Level 7

Re: HDMI

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Amazon

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