After giving up on the webpage application to get the HMDI extender I tried contacting Customer Service via e-mail. I received an answer within 24 hrs. and they said one would be forwarded to me. This morning I received a notice from the courier with a tracking number noting that the HDMI extender is in transit.
After the mishaps with the webpage application I will give kudos to Roku's customer service for a quick response and corrective action to my issue
Well, it would help if that explanation was given on the form that we're attempting to fill out only to be told over and over again that the serial number is incorrect. Really, could you make it more confusing?!
Danny: Your ordering page for the free HDMI Extender Cable is a NIGHTMARE! I know I am entering the serial numbers for my stick, and stick plus correctly. But when I press continue, NOTHING happens. others are clearly having the same issue. I have written to customer support to ask for two extender cables (one for each of my sticks) asap because i need them. You folks should fix the ordering form, and SOON. It is very frustrating. Thanks.
We're very sorry to hear of the troubles. I'd be happy to help take a closer look to see how we can help you.
Kindly send me a private message with your Roku account email address, your current country location, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.