Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Fawn
Level 7

HDMI extender cable doesn’t work

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I just received my HDMI extended cable from Roku for two of my TVs that I purchased a Roku stick. However I cannot get the Roku streaming sticks to work. But if I disconnect the extenders that Roku sent me both Roku streaming sticks work fine. I think I received two defected extenders. One of the streaming sticks is a 3800X-Roku Streaming Stick on a Panasonic smart TV and the other is a 3800RW-Roku Streaming Stick on a VIZIO smart TV. Can somebody please help me? I’m at my whits end :-(

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDMI extender cable doesn’t work

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@Fawn

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

If the HDMI extenders that we sent you were not working, we would recommend simply requesting another HDMI extender through the form that you used to request the first time around. Hopefully the next set of extenders we send you will be able to work.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: HDMI extender cable doesn’t work

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@Fawn

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

If the HDMI extenders that we sent you were not working, we would recommend simply requesting another HDMI extender through the form that you used to request the first time around. Hopefully the next set of extenders we send you will be able to work.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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