Remotes & Accessories

[Tstoudt3]

The green light on my remote won't stop flashing. I have pulled the batteries and unplugged the roku, and changes the batteries. What can I do to fix this issue? I am starting to get angry.

[RokuDanny-R]

@Tstoudt3 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

[gmap]

 green light comes on when I load the batteries.  The remote doesn't work when the green light is on.  model RC Al4

[RokuDanny-R]

@gmap

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Was your remote paired previously? Have you tried re-pairing your remote to your Roku device?

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Thanks,
Danny