Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Tstoudt3
Level 7

Green light on remote

The green light on my remote won't stop flashing. I have pulled the batteries and unplugged the roku, and changes the batteries. What can I do to fix this issue? I am starting to get angry.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Green light on remote

@Tstoudt3 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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gmap
Level 7

Re: Green light on remote

 green light comes on when I load the batteries.  The remote doesn't work when the green light is on.  model RC Al4

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RokuDanny-R
Roku Employee
Roku Employee

Re: Green light on remote

@gmap

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Was your remote paired previously? Have you tried re-pairing your remote to your Roku device?

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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