Remotes & Accessories

[sea818492]

I recently purchased the Roku Ultra w/JBL ear buds (about 6 weeks ago) and have had to change the batteries about 4 times to date. All brand new batteries. Is anyone else experiencing this? Is there anything I can do about it? Any help would be greatly appreciated. Thank you in advance.

[makaiguy]

Do you leave the earphones plugged in when not in use?

I don't know about the Ultra, but the remote that came with my Roku 3 several years ago kept the earphone amplifier in the remote active (and using up batteries) whenever the earphones were plugged in, no matter whether I was streaming anything.

[sginjersey]

Yes, I have had the same issue that started recently after two years of problem-free use.  New batteries installed appear to die within a day or two when headphones are plugged in.  No such issue if headphones are not used.  Wondering if there was some software update that is causing this problem.

[RokuDanny-R]

@sginjersey 

Thanks for the post.

What you are experiencing is to be expected as when using the Private Listening feature on the remote, it will use significantly more power than without using headphones.

Thanks,
Danny