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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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sea818492
Level 7
‎07-08-2020 05:33 PM

Going through batteries like crazy!

I recently purchased the Roku Ultra w/JBL ear buds (about 6 weeks ago) and have had to change the batteries about 4 times to date. All brand new batteries. Is anyone else experiencing this? Is there anything I can do about it? Any help would be greatly appreciated. Thank you in advance.

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3 REPLIES 3\
makaiguy
Community Streaming Expert
‎07-08-2020 08:51 PM

Re: Going through batteries like crazy!

Do you leave the earphones plugged in when not in use?

I don't know about the Ultra, but the remote that came with my Roku 3 several years ago kept the earphone amplifier in the remote active (and using up batteries) whenever the earphones were plugged in, no matter whether I was streaming anything.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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sginjersey
Level 7
‎07-10-2020 04:49 PM

Re: Going through batteries like crazy!

Yes, I have had the same issue that started recently after two years of problem-free use.  New batteries installed appear to die within a day or two when headphones are plugged in.  No such issue if headphones are not used.  Wondering if there was some software update that is causing this problem.

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RokuDanny-R
Roku Employee
Roku Employee
‎07-13-2020 03:47 PM

Re: Going through batteries like crazy!

@sginjersey 

Thanks for the post.

What you are experiencing is to be expected as when using the Private Listening feature on the remote, it will use significantly more power than without using headphones.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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