Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TenWords
Level 7

Frozen on Screensaver, buttons not responding

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My Roku Express is frozen and continues showing different Netflix titles. I have tried pressing buttons on the remote, and I even tried changing the batteries. The small white light on the Roku flickers when I press a button, but it does not do anything. I have also tried to use the roku app’s mobile remote, but nothing happened. I also tried unplugging the Roku from my TV, but it continued showing Netflix titles. What should I do?

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1 Solution

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Tivoburkee
Level 20

Re: Frozen on Screensaver, buttons not responding

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Unplug the power cord from the wall, not just the hdmi cable, for 30 seconds and let it reboot. 

Edmund

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5 Replies
renojim
Level 21

Re: Frozen on Screensaver, buttons not responding

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Did you try unplugging the power for a few seconds?

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Tivoburkee
Level 20

Re: Frozen on Screensaver, buttons not responding

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Unplug the power cord from the wall, not just the hdmi cable, for 30 seconds and let it reboot. 

Edmund

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LB2
Level 7

Re: Frozen on Screensaver, buttons not responding

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The same issue just started 2 days ago. I’ve tried unplugging everything, factory reset. Nothing is working.

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Callaway1544
Level 7

Re: Frozen on Screensaver, buttons not responding

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Nothing works on this **bleep**!!!!!

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Callaway1544
Level 7

Re: Frozen on Screensaver, buttons not responding

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No answer at customer service. Taking this worthless device back to Best Buy. Calling my credit card company to get my $60 back.  

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