Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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TenWords
Level 7

Frozen on Screensaver, buttons not responding

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My Roku Express is frozen and continues showing different Netflix titles. I have tried pressing buttons on the remote, and I even tried changing the batteries. The small white light on the Roku flickers when I press a button, but it does not do anything. I have also tried to use the roku app’s mobile remote, but nothing happened. I also tried unplugging the Roku from my TV, but it continued showing Netflix titles. What should I do?

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1 Solution

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Tivoburkee
Community Streaming Expert

Re: Frozen on Screensaver, buttons not responding

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Unplug the power cord from the wall, not just the hdmi cable, for 30 seconds and let it reboot. 

Edmund
Roku Community Streaming Expert

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29 REPLIES 29\
renojim
Community Streaming Expert

Re: Frozen on Screensaver, buttons not responding

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Did you try unplugging the power for a few seconds?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Tivoburkee
Community Streaming Expert

Re: Frozen on Screensaver, buttons not responding

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Unplug the power cord from the wall, not just the hdmi cable, for 30 seconds and let it reboot. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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LB2
Level 7

Re: Frozen on Screensaver, buttons not responding

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The same issue just started 2 days ago. I’ve tried unplugging everything, factory reset. Nothing is working.

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Callaway1544
Level 7

Re: Frozen on Screensaver, buttons not responding

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Nothing works on this **bleep**!!!!!

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Callaway1544
Level 7

Re: Frozen on Screensaver, buttons not responding

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No answer at customer service. Taking this worthless device back to Best Buy. Calling my credit card company to get my $60 back.  

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KarenT1
Level 7

Re: Frozen on Screensaver, buttons not responding

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I agree.  I can’t get any of these proposed solutions to work. 🤨

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KarenT1
Level 7

Re: Frozen on Screensaver, buttons not responding

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Yes and that hasn’t worked. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Frozen on Screensaver, buttons not responding

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Hello @KarenT1

Thanks for the post.

Could you tell us exactly the issue you're experiencing? Does the problem occur immediately upon opening the Roku device?

You can try some remote troubleshooting steps available in this link then let us know if that will make a difference: How do I resolve issues with my Roku® voice remote?

We'll keep an eye out for your reply.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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twigboy
Level 7

Re: Frozen on Screensaver, buttons not responding

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Mine started this just after version 10 upgrade.  Using western theme screensaver, remote doesn't respond, and the screensaver is active but is not the western screensaver (a generic "floating roku" instead).  Streaming stick+ 3810X.

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