Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PhillipDrake
Level 7

Free HDMI extender webpage issue

I purchased a Roku Streaming Stick.  Everytime I goto webpage to order a Free HDMI Extender cable, it will not go past the order page.  I hit Continue and it doesn't process.  I have tried Chrome, Edge, and Firefox with no luck.  I for some reason cannot send a message on here either.  I just want a extender cable so I can use my Roku Stick.

47 REPLIES 47\
renojim
Community Streaming Expert

Re: Free HDMI extender webpage issue

Are you in the US? 

You're better off ordering one online for a few bucks than waiting the weeks it will take Roku to get one to you.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
THIJ
Level 7

Re: Free HDMI extender webpage issue

Or return the ROKU to the store and order a fire stick on Amazon.

0 Kudos
KG6
Level 8

Re: Free HDMI extender webpage issue

I’m having the same problem. Entered all the information and the form won’t go forward.

RokuDanny-R
Roku Employee
Roku Employee

Re: Free HDMI extender webpage issue

@KG6

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
KG6
Level 8

Re: Free HDMI extender webpage issue

YFOOG3733954

Thank You

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Free HDMI extender webpage issue

@KG6

Thanks for the post.

Have you made sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
KG6
Level 8

Re: Free HDMI extender webpage issue

Still didn’t work

 

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Free HDMI extender webpage issue

Hey @KG6

Thanks for the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
LuvURu
Level 7

Re: Free HDMI extender webpage issue

Just fix the free extender order page.

Thanks!

 

 

0 Kudos