Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Sarah_Librarian
Level 7

Find Remote not working after voice remote pro installation.

I have a 4800X, and after installing a Voice Remote Pro today, the find Remote function will not work with the original remote. No sound will come from that remote. 

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3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Find Remote not working after voice remote pro installation.

Hi @Sarah_Librarian,

Thanks for reaching out regarding the issue you are experiencing.

I understand that you are unable to use your Remote finder feature with your Roku Voice remote Pro, is that correct?

If you have a Roku Voice Remote Pro, you can trigger a lost remote finder by saying "Hey Roku, where's my remote?" in a clear and direct conversational tone. If the hands-free voice was not turned on when your remote was misplaced or your remote could not hear your command, you must use one of the other methods to trigger the feature. For help using hands-free voice, read more about how you can use your voice to search and control your Roku device

For more information about how to use Roku remote finder feature, visit our Support page here: How do I find my Roku® remote using lost remote finder? | Official Roku Support 

Keep us posted and we'll continue assisting from there if needed. 

Regards,

Mary

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Sarah_Librarian
Level 7

Re: Find Remote not working after voice remote pro installation.

That is not useful if you're trying to find the other remote. If you use the voice remote pro to go settings -  Remotes & devices - remotes - enhanced voice remote - find Remote, the the only remote that makes any sounds is the Voice remote pro, the one I'm not trying to find!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Find Remote not working after voice remote pro installation.

@Sarah_Librarian

Thanks for the post.

Have you tried removing or unpairing your Voice Remote Pro and then seeing if you are able to detect your other remote using the Remote finder?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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