Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Sarah_Librarian
Level 7

Find Remote not working after voice remote pro installation.

I have a 4800X, and after installing a Voice Remote Pro today, the find Remote function will not work with the original remote. No sound will come from that remote. 

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4 REPLIES 4\
RokuMary-F
Roku Employee
Roku Employee

Re: Find Remote not working after voice remote pro installation.

Hi @Sarah_Librarian,

Thanks for reaching out regarding the issue you are experiencing.

I understand that you are unable to use your Remote finder feature with your Roku Voice remote Pro, is that correct?

If you have a Roku Voice Remote Pro, you can trigger a lost remote finder by saying "Hey Roku, where's my remote?" in a clear and direct conversational tone. If the hands-free voice was not turned on when your remote was misplaced or your remote could not hear your command, you must use one of the other methods to trigger the feature. For help using hands-free voice, read more about how you can use your voice to search and control your Roku device

For more information about how to use Roku remote finder feature, visit our Support page here: How do I find my Roku® remote using lost remote finder? | Official Roku Support 

Keep us posted and we'll continue assisting from there if needed. 

Regards,

Mary

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Sarah_Librarian
Level 7

Re: Find Remote not working after voice remote pro installation.

That is not useful if you're trying to find the other remote. If you use the voice remote pro to go settings -  Remotes & devices - remotes - enhanced voice remote - find Remote, the the only remote that makes any sounds is the Voice remote pro, the one I'm not trying to find!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Find Remote not working after voice remote pro installation.

@Sarah_Librarian

Thanks for the post.

Have you tried removing or unpairing your Voice Remote Pro and then seeing if you are able to detect your other remote using the Remote finder?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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davidlgood
Level 8

Re: Find Remote not working after voice remote pro installation.

I have this same problem... but with ROKU TVs (TCLs).  I have three, and the issue is the same, regardless if I'm using the remote with an Ultra, one of the ROKU TVs, or another ROKU device. 

The problem is in the remote.  In order for the remote to work, you have to mash a button, or two, and allow it to "wake up" (my words -- I'm not trying to imply it's in some sleep mode, but it sure feels like it).  Once the remote has 'woken up' it operates just fine.

If I try to use the "find remote" function or "change sound" function in the System settings for the remote... it will chime or change sounds perfectly fine.  

The problem comes about when the remote has been sitting around for a while... unused.  At that point you can try to speak the magical words to find it... or you can use the paired ROKU device to find it (in System settings)... or you can use the iOS App to "ping" the remote -- but NONE OF THESE OPTIONS WORK after the remote has "sat" for a while.  That's why I think the remote is "sleeping" or in some "rest" mode during times of non-use.  

While I appreciate the battery life savings (we all remember the battery-gulping A-B gaming remote), it's unfortunate that the lost remote feature can't work on a device that has already fallen asleep.

By the way... I've had this issue for some time.  I've also owned a half dozen of these remotes -- so it doesn't matter if it's a new remote, one purchased last year, or if it's a set-top ROKU or a built-in ROKU, last year's ROKU OS or the lastest 10+ update.  The problem is the same and repeatable by anyone with a half hour on their hands.

I'd love to see this feature come forward as a useable feature (as I'm now trying to find a remote that "little hands" have certainly hidden) but am having zero luck locating it.

Have the engineers look into a low-powered radio that can ping the network for 'calls' every minute, or so.  That might solve the battery issue, as you can install a third battery for that additional radio, or just have it pull from the AA batteries.  Either way, it's an extremely small draw on power for a once-a-minute push-verification to see if there are any new notifications (such as "find me").  

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