Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MoBK
Level 7

Failed Remote (private listening) warranty exchange please

Jump to solution

Have an October 2020 purchased Roku Ultra serial number X01000XW1YLA with a failed remote - specifically the private listening feature.  It worked fine for a few weeks, began making a popping sound and no longer send sound through the ear buds.  Tried another set of ear buds with same problem.  Other remote functions works fine.

Loaded the Roku Remote App onto a tablet and the private listening function works fine through the app.  It must be the remote.  How do I get a warranty remote sent to me?

Thanks for the help.

0 Kudos
1 Solution

Accepted Solutions
remaker
Level 10

Re: Failed Remote (private listening) warranty exchange please

Jump to solution

You can get warranty support by following the instructions at https://support.roku.com/article/208757058

View solution in original post

0 Kudos
4 REPLIES 4\
MoBK
Level 7

Re: Failed Remote (private listening) warranty exchange please

Jump to solution

Update:   Followed someone else's post - took batteries out but did not solve problem.

0 Kudos
remaker
Level 10

Re: Failed Remote (private listening) warranty exchange please

Jump to solution

You can get warranty support by following the instructions at https://support.roku.com/article/208757058

View solution in original post

0 Kudos
MoBK
Level 7

Re: Failed Remote (private listening) warranty exchange please

Jump to solution

Ha - there it is.  Thanks Remaker.  Bummer - would have to have non-techie mom-in-law disconnect entire Ultra system and return to WalMart to get a new remote.  That is not a recipe for success.  Looks like I'll just have to give Roku an additional $35.00 to get her a new remote and then return that remote directly to Roku under warranty when/if it stops working.

Bummer.  Thanks for helping though.

0 Kudos
remaker
Level 10

Re: Failed Remote (private listening) warranty exchange please

Jump to solution

Or buy a second Ultra, swap the remote, and return the Ultra.

See if support will just send a new remote. Should be better than a full return like that.

0 Kudos