Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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joelnisson
Level 7

Express+ came with remote that does not have volume or mute controls. Bought from Amazon.

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I just received two new Roku Express+ systems from Amazon. The Roku site says that the Express+ remotes DO have TV on/off, volume and mute functions on the remote. But mine came with remotes WITHOUT those controls. Can anyone please explain?

Thanks.

 

 

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Tivoburkee
Community Streaming Expert

Re: Express+ came with remote that does not have volume or mute controls. Bought from Amazon.

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Only 2019 versions of express + have tv controls, and it is exclusive of Walmart. Previous years models did not come with such a remote.

 

See this page:

https://www.roku.com/products/players

2018 express + is listed at the bottom as classics.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Tivoburkee
Community Streaming Expert

Re: Express+ came with remote that does not have volume or mute controls. Bought from Amazon.

Jump to solution

Only 2019 versions of express + have tv controls, and it is exclusive of Walmart. Previous years models did not come with such a remote.

 

See this page:

https://www.roku.com/products/players

2018 express + is listed at the bottom as classics.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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