Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jwag
Level 7

Express 3930 wont connect to remotes

I got a Roku Express model # 3930x I can’t connect any of the remotes I already have from other Roku devices and the Roku app doesn’t find the device any tips for a work around? 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Express 3930 wont connect to remotes

@Jwag 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model are the remotes that you are trying to use with the Roku Express? Has the Roku Express device already been set up, activated, and connected to your wireless network?

Please be aware that the Roku Express device only uses an IR remote, so please make sure that the remote has a clear line of sight to the device sensor.

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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