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Express 3930 remote won’t work out of the box

I just bought an expresss 3930. Took it out of the box and started to set it up. The remote died before I finished entering the WiFi password. I cannot get the remote to work at all. Tried different batteries and nothing helps. 
I have owned this for less than an hour!

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1 REPLY 1
RokuDanny-R
Retired Moderator

Re: Express 3930 remote won’t work out of the box

@Dakotahbear

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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