Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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WesSr
Level 7

Erratic button results

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I get odd results from button pushes. The back button brings up options screen. Volume is constantly changing. Typing in search just does a character swap ie. I try to type weather and I get w then replaced by e etc. Using the app on my phone works fine. When I press any key I hear a double tone. The remote has been dropped a couple of times and needed to be paired each time. Help

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RokuDanny-R
Roku Employee
Roku Employee

Re: Erratic button results

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@WesSr 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Erratic button results

Jump to solution

@WesSr 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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