Remotes & Accessories

[SprinklesFuzwiz]

I successfully paired a new enhanced voice remote to a Roku Ultra 4640X and then setup the remote for TV control, but as far as TV control the remote will only power the TV on and off. It is not controlling the volume or muting the TV. When you press the volume or mute buttons, nothing happens. Please help, thanks.

[Tivoburkee]

Do it again, skip the first positive result by saying NO, go on to other codes try them out. 

[SprinklesFuzwiz · Accepted solution]

Figured it out. The music that plays while you have the remote pointed at the TV replays over and over after about 30 seconds. There is a pause between when the music ends and when it starts replaying, which I thought was a yes to the question of “Did the music stop playing?”...because it did for about a second. After attempting to set up the remote for TV control again, and after pointing the remote at the TV for about 7 minutes and listening to that music replay about 15 times, I finally clicked No to the “Did the music stop playing?” question and then it flashed the message that it was trying some universal/region code and then all of the sudden the volume and mute buttons started working. I love Roku, but that was all a very odd process.

[Tivoburkee]

Its now probably controlling the tv by hdmi-cec, the volume commands are picked by the roku instead of the tv, and roku now sends hdmi-cec signal over the hdmi to the tv plugged in to. All brands of tv respond to the same commands sent over the hdmi. So if you unplugging the roku from the tv the volume commands wouldn't work any longer. If it was actually sending the IR commands to the tv, unplugging it would still control the tv.