Figured it out. The music that plays while you have the remote pointed at the TV replays over and over after about 30 seconds. There is a pause between when the music ends and when it starts replaying, which I thought was a yes to the question of “Did the music stop playing?”...because it did for about a second. After attempting to set up the remote for TV control again, and after pointing the remote at the TV for about 7 minutes and listening to that music replay about 15 times, I finally clicked No to the “Did the music stop playing?” question and then it flashed the message that it was trying some universal/region code and then all of the sudden the volume and mute buttons started working. I love Roku, but that was all a very odd process.
