Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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jreebel
Level 7

Enhanced remote play/pause button now brings up voice instructions

Suddenly my play/pause button no longer works.  When I press it the instructions for using the voice button pops up instead of pausing or resuming play.  All other remote functions are working fine.  Tried new batteries, no difference.

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12 REPLIES 12\
StreamerUser
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions

Try:

1) Check for updates:  Settings/System/System updates/Check now

2) Rerun remote setup:  Settings/Remotes & devices/Remotes/<remote name>/Set up remote for TV control

3) Restart your Roku:  Settings/System/System restart/Restart

StreamerUser
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jreebel
Level 7

Re: Enhanced remote play/pause button now brings up voice instructions

Didn't help.

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StreamerUser
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions

What happens when you press the mic/voice button?

StreamerUser
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jreebel
Level 7

Re: Enhanced remote play/pause button now brings up voice instructions

It works normally.  And right now is the only way I can pause or re-start playing after pausing.

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DBDukes
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions


@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.


Wait. What? Did you just say that the mic/voice button does pause/play? And you said mic/voice button also works normally? Those two things are not consistent.

Describe what happens when you press mic/voice, then describe what happens when you press pause/play.

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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StreamerUser
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions


@DBDukes wrote:

@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.


Wait. What? Did you just say that the mic/voice button does pause/play? And you said mic/voice button also works normally? Those two things are not consistent.

Describe what happens when you press mic/voice, then describe what happens when you press pause/play.


I interpreted that mean to they have to use the "play" or "pause" voice command to play/pause (it works of course)

I'm trying to figure out the genesis of, explanation for, and resolution to this issue - its a weird one.

 

StreamerUser
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StreamerUser
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions


@jreebel wrote:

It works normally.  And right now is the only way I can pause or re-start playing after pausing.


Try this:

1)  Go to Settings/Privacy/Microphone/Channel Microphone access and switch it to "Never"

2) Go to Settings/Privacy/Microphone/Channel permissions/Reset channel permissions

3)  Check for updates:  Settings/System/System updates/Check now

4) Restart the Roku:  Settings/System/System restart/Restart

StreamerUser
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jreebel
Level 7

Re: Enhanced remote play/pause button now brings up voice instructions

Here is what appears when I press the pause/play button. The mic button (and all other buttons) acts normally.  It allows me to speak commands.IMG_1883.jpg

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DBDukes
Community Streaming Expert

Re: Enhanced remote play/pause button now brings up voice instructions

@jreebel 

That's very odd.

I have to ask one question, just to make sure. Are you using the remote that came with the device (or another Roku brand remote)? Or are you using a third party remote, such as Logitech or some other brand?

DBDukes
http://www.mystreaminglife.com/
Roku Community Streaming Expert

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