Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PBD
Level 7

Enhanced remote phantom inputs

We purchased a new replacement remote in December. It is the model with voice search, headphone jack, and programmable buttons. 

We are having issues with the remote entering inputs even if we are not touching a button. It also occasionally gets stuck after pressing and releasing(like scrolling down a list without directing). 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Enhanced remote phantom inputs

@PBD

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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PBD
Level 7

Re: Enhanced remote phantom inputs

Hi @RokuDanny-R this article seems to be referring to remotes that are unresponsive at all. Our remote will work, but occasionally give inputs that we are not touching (almost like a “drift”) or the inputs for the shortcut buttons even if we are not touching them. It’s a new replacement remote, so we weren’t expecting input issues. Any other recommendations?

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