Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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wills2720
Level 9

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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There is another thread about the 9.2.0 update causing other problems.  It would be nice if we could opt out and roll back the update to a working rev.

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Zimbabwe
Level 7

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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I discovered this same problem this morning on my Roku 2. I attempted to reset the device to factory conditions hoping it would install the original sw.  instead it downloaded the latest sw and I still have the issue.  This Roku is now useless to me as I can only use it with headphones in the environment that it’s in.  It’s a shame.  I’ve been a loyal Roku customer since it’s original release 10 or so years ago buying multiple versions over the years and highly recommending them to others.  If this was a deliberate change I would be very disappointed and consider a new platform.

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wills2720
Level 9

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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I had plans to upgrade to an Ultra over Christmas and purchase Rokus as gifts, but decided against it since  it appears there is no guarantee private listening won't be disabled on other Roku models in the future.

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Community Manager
Community Manager

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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Thanks for the comments here. We've reported this issue to our team and they are investigating.

To clarify, this feature was not intentionally disabled or removed—it appears to be a potential bug in the last release. We don't have an ETA on a fix at the moment, however, compatible device models can use mobile private listening via the Roku mobile app. This will provide the same functionality using your mobile device, as an alternative. You can check out how to use this feature here: https://support.roku.com/article/217478308-how-do-i-use-headphones-on-my-mobile-device-for-private-l...

I'll be sure to share any updates that I hear to keep everyone informed. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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DougJ
Level 8

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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@RokuTannerD

I wish you were correct, but you are incorrect. The mobile device remote listening feature is not an option for me.

My device is apparently not compatible with it — neither in my real life attempt to use the feature nor according to Roku's own website list of compatible Roku devices. Whenever I would connect the Roku app on my mobile device to my Roku device, the remote listening feature was never available.

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Zimbabwe
Level 7

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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Correct Doug. My Roku2 is also not compatible with the Roku app.  My Roku stick that I use on a different TV however works fine with the app.

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wills2720
Level 9

Re: Enhanced remote no longer adjusts headphone volume as it should — volume stuck between 26 &

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On my 2720x the volume goes to 25 when I plug in the headphones.  Pressing volume up causes the volume to only go to 26 and volume down causes the volume to only go to 24 regardless of how many times the buttons are pushed.

A subsequent 11/19 firmware update seems to have disabled private listening audio completely.

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Mellie422
Level 7

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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I had to re-pair the remote then use the app on my phone. I don't touch the remote anymore. This worked for me. Good Luck!Smiley Happy

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DougJ
Level 8

Re: Enhanced remote no longer adjusts headphones volume as it should (and used to)

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@Mellie422 

What specific Roku device do you have?

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