Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Enhanced Remote won't scan through channels

Bought a couple of Roku Ultra 2019's and am having a issue with one of the Enhanced Remotes. When the Channel Up/Down button is held down on the remote for the Ultra in my living room, it will scan through the channels until released. The remote for the unit in my bedroom will not "scan" when held down, requiring the up/down buttons to be pressed multiple times to change channels.

Is the remote defective or am I?

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