Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ncdave2
Level 7

Enhanced Remote will not operate Panasonic TV

I recently purchased a Roku Streaming Stick with enhanced remote. I set it up per the instructions. The problem I’m having is that I’m unable to get a remote code to be recognized by the TV/remote. I’ve gone through all 45 codes and the music doesn’t turn off.

So my Roku remote doesn’t turn on/off the TV or control the back button. My sound goes to a sound bar so I’m not worried about the sound controls. The pause and play controls seem to work too. Any ideas/tips/tricks on how I can get the remote to work with my Panasonic TV?
Thanks!

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7 Replies
Community Manager
Community Manager

Re: Enhanced Remote will not operate Panasonic TV

@ncdave 

Thanks for letting us know. What is the specific make/model of Panasonic TV that you are trying to use with your Roku device? 
Tanner D.
Roku Community Manager
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ncdave2
Level 7

Re: Enhanced Remote will not operate Panasonic TV

Tanner,
It’s a Panasonic 42” Viera 1080P Plasma HDTV Model TC-P42S1
Thanks for the response!
Dave
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Community Manager
Community Manager

Re: Enhanced Remote will not operate Panasonic TV

@ncdave2

Have you contacted Panasonic support yet to see if they can provide the IR code that they use for that model of TV? This information would be helpful in further investigating the issue. 
Tanner D.
Roku Community Manager
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ncdave2
Level 7

Re: Enhanced Remote will not operate Panasonic TV

No not yet. I’ll see what I can find out tomorrow. 
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Tivoburkee
Level 13

Re: Enhanced Remote will not operate Panasonic TV

The Panasonic power commands haven't changed in 30 years. I have found if you have line of sight to Roku you get better results during programming the remote. If you had HDMI coupler and HDMI cable you could extend the stick out from the back of the TV during programming. You can try telling it you have a Quasar tv, see if you get better results?
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ncdave2
Level 7

Re: Enhanced Remote will not operate Panasonic TV

Tivoburkee
Thanks for the suggestions! I will try the Qusar suggestion tomorrow. And If that doesn’t work I will contact Roku for the cable to extend the stick to the front of the TV for programming. Tanks again!
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ncdave2
Level 7

Re: Enhanced Remote will not operate Panasonic TV

Tanner,
I contacted Panasonic using their website. I entered my issue and was directed to another site that charged $24 for a tech to help solve your problem. I decided not to do it.
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