Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Enhanced Remote is draining batteries

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I am having the same issue! This is ridiculous how much i am going through batteries.

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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

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@moles012 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Enhanced Remote is draining batteries

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Hi.

 

Apparently I've been shipped a replacement.  As soon as I have my hands on that, and see if the problem is remediated, I'll report back for you all.

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Level 7

Re: Enhanced Remote is draining batteries

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I was told we would be getting a replacement but then said they were out. Went to best buy where purchased, they were out and have not received any in awhile they said probably because problematic.  They refunded and I got a new one without headphone option. 

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Level 7

Re: Roku stick remote control is draining batteries

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I am facing the same problem with my remote battery draining out within 2 weeks. 

Model # 3810X

device id : 2139AC240022

s/n : YH00C9240022

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Level 8

Re: Enhanced Remote is draining batteries

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hi,could i ask when you sent yours back?

 

i sent mine back nearly 2 months ago and i still dont have a replacement

Roku support have been very unhelpful aswell

 

luckily it was tracked and signed for delivery so i can prove they have lost it but there customer service has been horrific

 

 

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Level 8

Re: Enhanced Remote is draining batteries

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hello,

can somebody please help me

i sent my device back with the remote for a replacement as advised by danny from Roku

2 months later and i still dont have a replacement

i have emailed everyday for an update and they just keep delaying with replies like - " we are waiting on an update from our UK warehouse"

this is not acceptable

 

can somebody from Roku sort this out for me ASAP

 

i have had to live without TV services for 2months now... really not acceptable

 

regards

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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

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@Kielt 

Thanks for the post.

I have replied to your PM that you have sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Roku stick remote control is draining batteries

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@Kunalhs 

Thanks for your information.

I have passed it along to our Support team who will reach out to you to further assist.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remotes batteries die in 2 weeks

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[personal information removed]

seriaL-KX9984508126

I have to replace the batteries in my remote every two weeks I do not use and have never used the headphones please help me troubleshoot

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