Thanks for the post.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Apparently I've been shipped a replacement. As soon as I have my hands on that, and see if the problem is remediated, I'll report back for you all.
I was told we would be getting a replacement but then said they were out. Went to best buy where purchased, they were out and have not received any in awhile they said probably because problematic. They refunded and I got a new one without headphone option.
I am facing the same problem with my remote battery draining out within 2 weeks.
Model # 3810X
device id : 2139AC240022
s/n : YH00C9240022
hi,could i ask when you sent yours back?
i sent mine back nearly 2 months ago and i still dont have a replacement
Roku support have been very unhelpful aswell
luckily it was tracked and signed for delivery so i can prove they have lost it but there customer service has been horrific
can somebody please help me
i sent my device back with the remote for a replacement as advised by danny from Roku
2 months later and i still dont have a replacement
i have emailed everyday for an update and they just keep delaying with replies like - " we are waiting on an update from our UK warehouse"
this is not acceptable
can somebody from Roku sort this out for me ASAP
i have had to live without TV services for 2months now... really not acceptable
[personal information removed]
I have to replace the batteries in my remote every two weeks I do not use and have never used the headphones please help me troubleshoot