Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Roku stick remote control is draining batteries

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My Roku remote goes through batteries about every 2 weeks this is too fast please help!

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Level 9

Re: Enhanced Remote is draining batteries

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Go straight to roku, email or tweet and received two replacements outside of warranty.

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Level 9

Re: Roku Enhanced Voice Remote eating batteries !

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Danny just checks of in warranty and basically tells you to pound salt!!

 

my success was tweeting at roku and send customer service an e-mail.

 

Danny didn’t help and roku ended up sending me two replacements.

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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

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@Kaygeea 

Thanks for the post.

For more information about how to send a PM, visit our Community post here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Roku stick remote control is draining batteries

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@Wfes1943 @Kmoney059 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Batteries being drained weekly on Premiere + remotes

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I have two Premiere + systems and both are going through batteries weekly.   SN: YHOOFK304239 SN: YHOOCG669205   We don't use the headphones.  We've only had for less than 3 months. Help!    

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Level 9

Re: Batteries being drained weekly on Premiere + remotes

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Similar problem with a Stick+ I picked up new in Oct 2019 and it seems that the battery life is getting shorter over time. I'm getting between 1 and 2 weeks before various functions stop working.

Just replaced batteries today. The old batts read 1.47V and the new read 1.61V. When the last set, same brand of alkaline, gave up the reading was 1.37V.

Firmware on the Roku is Ver 9.2.0, Build 4807.

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Level 7

Re: Roku stick remote control is draining batteries

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Mine is also draining batteries every two weeks. How do I get a new one?

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Roku Employee
Roku Employee

Re: Batteries being drained weekly on Premiere + remotes

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@mathompson3 @jcgc50 @Britttysh 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Batteries being drained weekly on Premiere + remotes

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I don’t know how to send a PM. I have a voice remote and this is the most absurd way to try to talk to customer service 

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