Remotes & Accessories

[atc98092]

If your usage hasn't changed, then it sounds like it could be defective. I believe it has a one year warranty, so I would contact Roku support (this forum is not Roku support). In the meantime you could use an app on a phone or tablet to control your Stick. 

One other possibility is if you're using the headphone jack in the remote. If so, leaving the headphones connected when not in use will drain the batteries in a day or so. 

[moonman9]

I never use headphones.  The remote was working fine until a few weeks ago when it started going through batteries every other day. I have two other Rokus w/ remotes that do not exhibit this problem.

[atc98092]

Then yes, it likely is defective. I believe it is covered by a one year warranty, so you should contact Roku support for assistance. Note that this forum is not run by Roku support. 

[moonman9]

Thanks. Do you if they have a phone number or is it just the web support form?

[atc98092]

This page should get you started. I believe you have to answer some self-help questions before it provides you a contact phone number. https://support.roku.com/contactus It will not be a toll-free number.

Do not do a web search for Roku Support! There are many, many scam sites that offer to help, and they will have a toll-free number, but they will ask for money, or want to connect to your computer. Roku does not charge for support, and they will NEVER ask to connect to your computer. There's nothing that anyone can do on a computer to troubleshoot a Roku. 

[RokuDanny-R]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team to further assist you.

Thanks,
Danny

[gister63]

Brand new alkaline batteries last about 10 days.


.

[RokuDanny-R]

@gister63

Thanks for letting us know about the issue that you are experiencing. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny

[kathibarrettg]

I can find no way to contact Roku support. The site message says agent support is not available for this problem and refers me back to community. What kind of company is this ? Help

New batteries every  2 weeks.

[RokuTannerD]

@kathibarrettg 

Thanks for the note. We can certainly help get you in touch with our support team. A couple things to note about the issue you mentioned though. 

- If you are using remote private listening to connect headphones to your remote and listen to streaming playback, the batteries in your remote will drain at a faster rate. 

- If you use remote private listening, and do not disconnect the headphones from your remote when you are finished, this will also continue to drain your remote's batteries. 

Please let us know if that still isn't clearing up the issue and we'll help get you in touch with our support team for more help. 

Thanks,

Tanner