Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gister63
Level 7

Enhanced Remote is draining batteries

Can figure out why my remote control eats batteries way too fast.

Roku Streaming Stick Plus
Model 3810X
Enhanced Remote
Software version 9.1.0. * build 4111-50

I have used headphones a few times for short periods and always unplug when finished.

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10 Replies
jeffrok
Level 12

Re: Enhanced Remote is draining batteries

You never mention how fast "too fast" is..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

@gister63

Thanks for letting us know about the issue that you are experiencing. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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shocker3
Level 7

Re: Enhanced Remote is draining batteries

Hello,
My Enhanced Remote has been draining batteries also and we are changing them weekly if not more often.  Is this a problem that can be fixed or do I need to buy a new remote? Thank you Penni
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

Hi @shocker3,

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Nvbball33
Level 7

Re: Enhanced Remote is draining batteries

I have now changed the batteries in my 3810x remote 3 times in the past 8 days. How do I get a new remote?
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Community Manager
Community Manager

Re: Enhanced Remote is draining batteries

Thanks for letting us know what you're running into. 

Please send me a PM with your Roku account email address, and the serial number of your Roku Streaming Stick from Settings>System>About. I'll have our support team reach out to assist for further from there. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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gister63
Level 7

Re: Enhanced Remote is draining batteries

Brand new alkaline batteries last about 10 days.


.
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

@gister63

Thanks for letting us know about the issue that you are experiencing. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bigsdon
Level 7

Re: Enhanced Remote is draining batteries

I received my Roku Ultra for xmas this year and I replace the batteries once every  10 - 14 days. The TV I have this attached to is only used 2 hours or less a day. 

Remote is Modal RC-AL4

Roku Ultra is CK396D293525 Model 4660X2

Batteries Duracell Alkaline with March 2029 date on them.

Firmware version 2.01.19.108

Model RC345

Software Version 9.2.0 Build 4807

Why does this remote go thru batteries so fast. I have another Roku Ultra on another tv in the home and it's batteries don't have this issue, as I am using the same Duracell Alkaline batteries in this one?

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