Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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gister63
Level 7

Enhanced Remote is draining batteries

Can figure out why my remote control eats batteries way too fast.

Roku Streaming Stick Plus
Model 3810X
Enhanced Remote
Software version 9.1.0. * build 4111-50

I have used headphones a few times for short periods and always unplug when finished.

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8 Replies
jeffrok
Level 11

Re: Enhanced Remote is draining batteries

You never mention how fast "too fast" is..
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

@gister63

Thanks for letting us know about the issue that you are experiencing. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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shocker3
Level 7

Re: Enhanced Remote is draining batteries

Hello,
My Enhanced Remote has been draining batteries also and we are changing them weekly if not more often.  Is this a problem that can be fixed or do I need to buy a new remote? Thank you Penni
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

Hi @shocker3,

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny
Danny R.
Roku Forum Moderator
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Nvbball33
Level 7

Re: Enhanced Remote is draining batteries

I have now changed the batteries in my 3810x remote 3 times in the past 8 days. How do I get a new remote?
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Community Manager
Community Manager

Re: Enhanced Remote is draining batteries

Thanks for letting us know what you're running into. 

Please send me a PM with your Roku account email address, and the serial number of your Roku Streaming Stick from Settings>System>About. I'll have our support team reach out to assist for further from there. 


Thanks,
Tanner
Tanner D.
Roku Community Manager
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gister63
Level 7

Re: Enhanced Remote is draining batteries

Brand new alkaline batteries last about 10 days.


.
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

@gister63

Thanks for letting us know about the issue that you are experiencing. 

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll have a member of our Support team assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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