Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Enhanced Remote is draining batteries

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[personal information removed]

Model #3800X

serial number YF00CN418196

Keep getting same message back to send PM but no solution to problem.

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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

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@RichardRC @Sevilla 

Thanks for the post.

For future reference when providing persona information, please send that information through private message (PM) as we highly don't recommend posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Roku Employee
Roku Employee

Re: Enhanced Remote is draining batteries

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@IKHA 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Remote batteries draining

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Model 3810x remote batteries constantly draining. Please advise on the process to send you the serial number for your review. We own several Roku devices and this is the only one it seems where this is happening. We do not have amplified sound on. If you request I send a private message please describe steps to do this as I could not figure it out. Thanks 

Level 7

Roku 3810X battery remote draining

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My Roku remote seems to drain the battery very fast. This is the 3810X model Roku remote with the stick. I have gone through multiple batteries within a month and this is not normal. Please help with this issue.

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Level 7

Re: Roku remote eating batteries

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Having the same issue. 4 sets of batteries in a week. What’s the solution? 

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Roku Employee
Roku Employee

Re: Roku remote eating batteries

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Hi everyone,

As stated in my previous posts, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku remote eating batteries

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How long until we get a response? I sent a pm early this week.

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Level 7

Re: Roku remote eating batteries

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Same. 

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Level 7

Re: Roku stick remote control is draining batteries

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Sent PM and no reply. Gone through 3 sets of batteries waiting. 

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