Remotes & Accessories

[RichardRC]

[personal information removed]

Model #3800X

serial number YF00CN418196

Keep getting same message back to send PM but no solution to problem.

[RokuDanny-R]

@RichardRC @Sevilla 

Thanks for the post.

For future reference when providing persona information, please send that information through private message (PM) as we highly don't recommend posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@IKHA 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Lucasd]

Model 3810x remote batteries constantly draining. Please advise on the process to send you the serial number for your review. We own several Roku devices and this is the only one it seems where this is happening. We do not have amplified sound on. If you request I send a private message please describe steps to do this as I could not figure it out. Thanks 

[Ray213]

My Roku remote seems to drain the battery very fast. This is the 3810X model Roku remote with the stick. I have gone through multiple batteries within a month and this is not normal. Please help with this issue.

[Mooten]

Having the same issue. 4 sets of batteries in a week. What’s the solution? 

[RokuDanny-R]

Hi everyone,

As stated in my previous posts, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Mhelenek]

How long until we get a response? I sent a pm early this week.

[Mooten]

Same. 

[Mooten]

Sent PM and no reply. Gone through 3 sets of batteries waiting.