Remotes & Accessories

[Chris1701]

Hi Roku,

I'm in the U.K and have a Roku Streaming Stick+ (3810EU) - but the remote has developed a problem where the direction buttons will only respond to down or right. Up and left just don't work. I have reset the Roku, which is up to date software wise, and replaced the batteries with brand new Duracell ones, and re-paired a number of times. All of the other functions work, including the IR TV control, but the directions just dont.

EDIT: As of last night the only workaround I had was to press and hold left and right or up+down and the remote would then function fine for a few minutes before the fault returned. But now the play/pause button is also unresponsive and I am having to use the app to use the Stick. Please can someone in Roku support let me know if there's anything else I can do to fix this? 

Thanks

Chris

[RokuDanny-R]

@Chris1701 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Chris1701]

HI Danny, just sending you the SN etc, thanks again.

Chris