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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Bhavit
Level 7
‎12-29-2019 09:59 AM

Enhanced Remote - Won't go to Pairing mode

I have a Roku Premier + with an Enhanced Remote - pairing button and LED in the battery compartment.  I have replaced batteries with 6 different sets.

With some when I put in the battery the LED will quickly flash green and then stop.  With others nothing.

When I hold down the pair button, the LED doesn't change, I tried the reset, changing batteries and more.  These are all brand new batteries that I am using.

While I love Roku, the remote seems to be the worst part of this product.  Now I think I need to invest in a new remote for $29.99.  I think I'll just invest in another product for streaming.

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6 REPLIES 6\
Tivoburkee
Community Streaming Expert
‎12-29-2019 10:22 AM

Re: Enhanced Remote - Won't go to Pairing mode

If you're not pairing it through the menu: settings> remote> pair remote>

Then try pairing with power unplugged from the roku, have the remote ready with battery door off, plug the roku in, when the roku starts bouncing start pressing and holding the pairing key, when the roku stops bouncing, release the pairing key for sec and start pressing again until you get confirmation its paired.

If you need a new remote you can get them at Walmart or Best Buy and Amazon for $19.88, its RC-AL7R remote.

Edmund
Roku Community Streaming Expert

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Bhavit
Level 7
‎12-29-2019 10:27 AM

Re: Enhanced Remote - Won't go to Pairing mode

Thanks - did those a few times.  it may be dead.  I may just switch to fire tv.  

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Tivoburkee
Community Streaming Expert
‎12-29-2019 10:35 AM

Re: Enhanced Remote - Won't go to Pairing mode

It uses the same type of remote wifi-direct as the roku. You have vudu library, no vudu app on fire stick. You have big amazon library of movies and tv, with fire stick both movies and tv are on one line intermixed with each other. Amazon Sticks suck.

Edmund
Roku Community Streaming Expert

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If you appreciate my answer, maybe give me a Kudo.

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Bhavit
Level 7
‎12-29-2019 10:40 AM

Re: Enhanced Remote - Won't go to Pairing mode

good to know. thanks.  

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adougl16
Level 8
‎03-03-2021 09:09 AM

Re: Enhanced Remote - Won't go to Pairing mode

I have the same issue. This is the second remote in three months to die on me

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RokuMary-F
Roku Employee
Roku Employee
‎03-03-2021 10:06 AM

Re: Enhanced Remote - Won't go to Pairing mode

Hi @adougl16,

Thanks for the post.

Can you please provide the model numbers of the device?

You'll want to start here to troubleshoot issues with your wireless remote: How do I set up my Roku® enhanced "point-anywhere" remote?
Restarting your Roku device, and your wireless router/modem is a great first step. Replacing the batteries in your remote can help. Changing the wireless broadcast channel on your wireless router, to one that isn't in use by another nearby wireless network, can reduce wireless interference and be extremely effective in improving remote functionality. 

Thanks,

Mary

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