Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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mac5u
Level 7

Enhanced Remote Pairing LED doesn’t come on

Using a Roku Remote Streaming Stick+

Remote worked fine this morning. This evening, it was unresponsive after turning on TV. Unplugged P/S. Removed batteries. Plugged back in and then replaced batteries. The home screen appeared. Pressed pairing button inside battery compartment. No joy. Repeated steps and replaced with fresh batteries. No response.

iPhone Roku remote app works fine. The remote and Streaming Stick + purchased about 6 months ago so a bit disappointed in this issue. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Enhanced Remote Pairing LED doesn’t come on

@mac5u 

Thanks for the post.

If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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