Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Giordano69
Level 7

Enhanced Remote Issue

Hi,

I purchased the Roku Streamstick + several months ago and it's been working perfectly since.

This morning, i noticed the red light on top on remote was lighting up and couldn't the TV on. Changed the batteries with new ones but same result.

Tried also to repair the device but same result.

How do I get a replacement remote?

 

thanks

 

Jordan

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Enhanced Remote Issue

@Giordano69 

Thanks for the note.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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