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PaulEWog
Newbie

Earbuds stopped working and TV does not mute when earbuds are plugged in to ROKU remote

ROKU Earbuds stopped working i.e. no audio from earbuds AND audio still comes out from TV. Checked the buds in a different device and they work there. Used different set of earbuds in the ROKU remote and same exact results. Any way of rebooting/resetting ROKU remote?

 

Paul

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1 REPLY 1
renojim
Community Streaming Expert

Re: Earbuds stopped working and TV does not mute when earbuds are plugged in to ROKU remote

It sounds like the audio jack on your remote is damaged.  There's probably not much you can do about it.  If it's still under warranty you should be able to get a replacement.

Step by step instructions for returns and warranty replacements | Official Roku Support

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