Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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sam111
Level 7

Down arrow not working

My remote is brand new (got it August 5th), but the down arrow has suddenly stopped working... I've changed out the batteries and the button itself doesn't seem to be stuck. All the other buttons are working perfectly fine.

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3 Replies
Tivoburkee
Level 21

Re: Down arrow not working

Try restarting the roku, if you can't get there in the menu because of down arrow key not working, unplug it for bit from the power. 

Edmund
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sam111
Level 7

Re: Down arrow not working


@Tivoburkee wrote:

Try restarting the roku, if you can't get there in the menu because of down arrow key not working, unplug it for bit from the power. 


Thanks for the suggestion! Unfortunately it didn't seem to do any good.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Down arrow not working

@sam111 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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