Remotes & Accessories

[sam111]

My remote is brand new (got it August 5th), but the down arrow has suddenly stopped working... I've changed out the batteries and the button itself doesn't seem to be stuck. All the other buttons are working perfectly fine.

[Tivoburkee]

Try restarting the roku, if you can't get there in the menu because of down arrow key not working, unplug it for bit from the power. 

[sam111]

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@Tivoburkee wrote:

Try restarting the roku, if you can't get there in the menu because of down arrow key not working, unplug it for bit from the power. 

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Thanks for the suggestion! Unfortunately it didn't seem to do any good.

[RokuDanny-R]

@sam111 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny